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Help Centre

Getting Started

I have a question or complaint about my CDR data. Who can I speak to?

EnergyFlex data is shared by you, and the data is held originally by your energy provider (known as a Data Holder in CDR). Open Energy, that means retailers and the market operator, AEMO.

To fix any mix-ups or incorrect data, pop over to your retailer’s website or app and look for “CDR”. They’ll guide you on how to ask for changes.

For general CDR questions or complaints, please contact support@energyflex.com.au 

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