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Under Consumer Data Right (CDR) laws, every business account must have a CDR Nominated Representative. This person has the authority to authorise and withdraw consent for sharing data in the
To access your data, you need to be an ‘eligible customer’. This means you must: When you sign up to use EnergyFlex, you automatically consent to our Privacy Policy. However, you
EnergyFlex data is shared by you, and the data is held originally by your energy provider (known as a Data Holder in CDR). Open Energy, that means retailers and the
EnergyFlex has been powering its services through Open Energy. This falls under the Federal Government-regulated Consumer Data Right (CDR) legislation. The CDR protects your data and privacy through strict regulations and legally
Once you’ve given us consent, your nominated EnergyFlex account will access your data for 12 months. You will need to renew permissions every year. Renewal follows the same process as
If your energy provider is not on the CDR consent list, it could be that they are not yet required to participate in the CDR or are not live with
Important: Please use the same email address that’s registered with your retailer. Didn’t get the OTP? Check your spam folder or contact your retailer to ensure your login and contact
EnergyFlex analyses time-of-use energy data from your smart meter to understand how and when you use electricity. With this information, we assign a personalised EnergyFlex Rating, which is a unique
Your nominated EnergyFlex account uses your Open Energy data to provide insights into how and when you use energy in your home or business. We use this information to make
Our Privacy Policy sets out our commitment to protecting your personal information. Information collected under our Privacy Policy includes: For more information on what data you share with your nominated
