Smart meters are being rolled out across Australia as part of a federal initiative. If you don’t have one yet, you can request one for free. Here’s how:
Request a smart meter through the EnergyFlex app
The easiest way to upgrade is by connecting your property through the EnergyFlex app. If you don’t already have a smart meter, the app will guide you through the steps to request one. Once submitted, your energy retailer will get in touch to schedule the installation.
Most retailers install smart meters at no cost, but some may charge a small fee—typically between $25 and $60 for admin or installation.
Contact your energy retailer
You can also request a smart meter directly from your energy retailer—most retailers have an option on their website to request a smart meter upgrade.
A few things to keep in mind when requesting a smart meter from your retailer:
- Check for fees: While many installations are free, some retailers may charge a small admin or installation fee—typically between $25 and $60. Be sure to confirm this upfront.
- Be sure to ask for a meter upgrade, not a new meter installation. If the online form starts asking technical questions (e.g., Are you on single-phase or three-phase power?), then you’re following the ‘new meter’ path, not the ‘upgrade’ path.
- Be aware of tariff changes. Many retailers switch customers to time-of-use pricing when they upgrade to a smart meter. If you’d prefer to stay on your current plan, make that clear in your request.
Can I still get a smart meter if I live in an apartment or unit?
Yes, you can.
If you live in a newer apartment or unit, installing a smart meter shouldn’t impact other residents.
Ready to upgrade?
The easiest way is through the EnergyFlex app, available on Apple App Store and Google Play
Once you have a smart meter, you’ll be able better understand your energy usage—and which plan and energy retailer suits you best.
Reminder: You can change your energy plan or retailer at any time.
