Switching energy retailers won’t delete your historical data on EnergyFlex. Your previous energy data remains linked to your property.
To keep your historical data when connecting your new retailer, make sure you use the ‘Switched retailer?‘ option in EnergyFlex.
If you’ve recently reconnected your property after switching retailers, please keep in mind that it can take up to 10 days for your new retailer to start providing data consistently. If it’s been longer than 10 days, there may be an issue worth checking.
If you notice any data mismatch after switching retailers, please contact us and we’ll look into it.
