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Help Centre

Getting Started

How to reconnect your property after changing energy retailers

With EnergyFlex, you stay in control of your energy data—even when you change retailers. Granting consent again after switching energy retailers ensures you continue accessing insights that help you use energy smarter.

Follow the steps below. Click Next to discover the next step.

It can take around 3–5 days for your new retailer to start providing data consistently after the connection begins. If it’s been longer than that, there may be an issue worth checking.

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