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Help Centre

Getting Started

When can I see my EnergyFlex rating?

How to delete my EnergyFlex account

How to view my Energy Bill details

How to view my Energy Usage Data

What energy retailers are accessible through EnergyFlex?

How can I get a smart meter?

What is an EnergyFlex Rating?

What is EnergyFlex?

General Questions

How to compare Green Energy Plans

How to redeem your rating discount on e-Gift Cards

How to refer a friend to EnergyFlex and get rewarded

How to manage your EnergyFlex subscription

How to interpret my EnergyFlex Rating

Granting consent again after switching energy retailers

How to access the Learn Hub

How do you calculate my EnergyFlex Rating?

Where is EnergyFlex available?

What is a smart meter?

Data Security

What is a CDR Nominated Representative for a business account?

How do I access my data through EnergyFlex?

I have a question or complaint about my CDR data. Who can I speak to?

How do you protect my data and privacy?

How long will you access my data for?

What do I do if my energy provider is not on the CDR consent list?

I didn’t get a one-time security code. What now?

What are the benefits of sharing my energy data?

How do you use my energy data?

Information collected under our Privacy Policy

Toubleshooting

Troubleshooting Login Issues

I couldn’t find my retailer

My solar panels are not showing up in the app

I’ve connected my property, but my data still is not showing up

I have issues connecting my property

Energy Savings

How to create a group on EnergyFlex

Discover Your Energy Savings—Before You Switch

How to add your group participants

How to create a reward for your group

How to use ‘Data Sharing’ to request property data consent

How Kelly mastered her solar with EnergyFlex

Why timing is everything

Flex your rating to WIN one year of paid energy bills!

How Aston turned energy management into a rewarding experience

Use the Strawberry Strategy to reduce your energy bills

FAQ > General Questions

How to manage your EnergyFlex subscription

Stay on top of your energy bills—manage your EnergyFlex subscription in just a few clicks.

Follow the steps below. Click on Next to discover the next step.

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