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Sorry to hear you’ve hit a snag with EnergyFlex. Before reaching out to our Support team, we recommend checking the articles below—there might be something there to help you get
Your EnergyFlex Rating is a personalised score that reflects how flexible your home energy use is—based on when and how you consume electricity, and how well you align with lower-emissions
Note – The ‘Manage Groups’ functionality is only avaliable via web browser. Please navigate to app.energyflex.com.au to login via your chosen internet browser. Saving on energy bills and cutting your
With EnergyFlex, you stay in control of your energy data—even when you switch retailers. Granting consent again ensures you continue accessing insights that help you use energy smarter. Follow the
With EnergyFlex, you’ll gain access to educational resources and tools to help you become renewables ready. Follow the steps below to discover the Learn Hub and click Next to continue
We look at how you use energy every five minutes and then match it up with the spot price of electricity. Then, we use some super-smart math and magic (it’s
EnergyFlex is currently only available in National Energy Market (NEM) states in Australia: We’re working on getting EnergyFlex to Western Australia and the Northern Territory. Sign up for our
Smart meters are digital devices that measure your energy consumption in real-time and send this information to your energy retailer automatically. They allow retailers to offer highly customised electricity plans,
Yes. Without a smart meter, we can’t measure how you use electricity or calculate your personalised EnergyFlex Rating. We use time-of-use data to make tailored suggestions on how to save
