General Questions

Switching energy retailers won’t delete your historical data on EnergyFlex. Your previous energy data remains linked to your property. To keep your historical data when connecting your new retailer, make

If you’ve recently moved, you can easily connect your new property in the EnergyFlex app to keep your savings and energy insights flowing. For free users, the “Moved house?” option

You can add multiple properties to your EnergyFlex account and access personalised energy insights for each one. Whether you’re managing your home, investment properties, or business locations, EnergyFlex makes it

Discover how to redeem your exclusive discounts on digital gift cards from leading Australian retailers. The higher your EnergyFlex Rating, the greater the discount. Follow the steps below. Click on

Friends don’t let friends overpay for energy. Help your friends and get up to $100 every month with EnergyFlex’s Refer a Mate program! Here is how to refer a friend.

Stay on top of your energy bills—manage your EnergyFlex subscription in just a few clicks. Follow the steps below. Click on Next to discover the next step.

Your EnergyFlex Rating is a personalised score that reflects how flexible your home energy use is—based on when and how you consume electricity, and how well you align with lower-emissions

Granting consent again after changing energy retailers ensures you continue accessing insights that help you use energy smarter.

With EnergyFlex, you’ll gain access to educational resources and tools to help you become renewables ready. Follow the steps below to discover the Learn Hub and click Next to continue

We look at how you use energy every five minutes and then match it up with the spot price of electricity. Then, we use some super-smart math and magic (it’s