Troubleshooting

Having trouble logging into EnergyFlex? Don’t worry! Here are some common issues and how to fix them. Signed up with email & password If you signed up with an email

If you couldn’t find your retailer, it’s likely they’re not participating in Consumer Data Right. It could also be that they are not part of the National Electricity Market, or

We retrieve information about your solar system from the DER Registry, managed by AEMO. There are several reasons why your solar system might not appear in the app:

If you’ve connected your property but still can’t see your energy usage data, there could be several reasons for this: Keep in mind that if you have recently switched your

There are a few reasons why you may be unable to connect your property. We’ve outlined the most common scenarios below. Please check whether any of them match your situation.